Sivan Complaints and Dispute Handling Policy

You can submit any dispute, transaction discrepancy, or service issue through the Sivan support center in the app, via our Telegram channel, or by contacting our operations team directly at support@sivantech.online.

• Your registered email, phone number, or Sivan handle.
• Relevant Service Agreement identifier or payment reference.
• Transaction hash (TxID), bank statement screenshot, or payout reference code.
• Date, amount, currency, counterparty details, and a clear explanation of the dispute.

We acknowledge all incoming complaints promptly. Urgent settlement inquiries and wrong-network transfer reports receive highest operational priority. Complex multi-party disputes involving banking partners or smart contract arbitration will receive regular status updates throughout the investigation.

For milestone-backed Service Agreements, Sivan provides an immutable deliverable proof trail, timestamp verification, and transparent milestone approval mechanisms to ensure objective, impartial resolution for both freelancers and clients.

For official complaints and escalations: support@sivantech.online.